![]() The categories that a product has in Ecwid are converted into Lightspeed Retail tags after import (the limit is 75 categories per product). If you add a tag to a synced product in Lightspeed Retail after the initial sync, it will not be synced to Ecwid. If the category doesn't exist in Ecwid, the category is created. If the category already exists in Ecwid, the product is assigned to the existing category. Lightspeed Retail products with Product Tags are converted into categories when imported to Ecwid. The stock for the orders that don’t have the “Paid” status in Ecwid is not updated in Lightspeed Retail. The order must have the “Paid” status to be synced and appear in Lightspeed Retail. If you enabled the "Post Ecwid sales to Lightspeed Retail" option in the settings, Ecwid will send the new order information to Lightspeed Retail. ![]() When an item is sold in Ecwid, the stock is automatically updated in Lightspeed Retail. Order information is kept separately in Lightspeed Retail and Ecwid. When an item is sold in Lightspeed Retail, the stock is automatically updated in Ecwid. When a product is deleted in Ecwid, it will not be deleted from Lightspeed Retail. You may still want this product to be available online. When a product is enabled in Ecwid, it will not be activated in Lightspeed Retail.ĭeleting a product from Lightspeed Retail won't delete it from Ecwid. When a product is activated in Lightspeed Retail, it will be enabled in Ecwid.ĭisabling a product in Ecwid, it will not be deactivated in Lightspeed Retail. You must use Lightspeed Retail as the system of record for adding a variant if you wish for both platforms to have this variation.ĭeactivating a product in Lightspeed Retail will unpublish the product in Ecwid. When a variant is added to a product in Ecwid, and the product is already synchronized with Lightspeed Retail, the variant will not be added to Lightspeed Retail. When a variation is added to a product in Lightspeed Retail, and the product is already synchronized with Ecwid, this variant will be automatically added to Ecwid. Images ARE NOT updated as you may have a higher resolution image attached to your product in Ecwid. You must use Lightspeed Retail as the system of record for product information. When a product is updated in Ecwid, the information (including stock) DOES NOT sync back to Lightspeed Retail. Images DO NOT sync after initial publishing to Ecwid. When a product is updated in Lightspeed Retail, its name, stock, SKU, and price are automatically updated in Ecwid (the description is sent from Lightspeed Retail to Ecwid only during the initial import). The following synchronization rules are applied to the products that are already synced: Lightspeed Retail → Ecwid See synchronization rules below for further information. Products imported from Ecwid to Lightspeed Retail will not sync images. ***Images are only synced from Lightspeed Retail to Ecwid at the initial sync. ![]() If you later add a tag to a synced product in Lightspeed Retail, it will not be synced. **The tags that a product has in Lightspeed Retail are converted into Ecwid categories after import. Otherwise products won't sync to LS Retail. *Lightspeed Retail requires unique SKUs, so make sure that in Ecwid each SKU is used only once. The initial import transfers the following product information: EcwidĬategories (limit: 75 categories per product) ![]() What product info syncs with Lightspeed Retail and Ecwid Please refer to the Managing your product catalog with the eCom (E-Series) integration article in Lightspeed Retail Help Center for details. If you are a Lightspeed Retail merchant who created their online store through the Lightspeed eCom app after February 2, 2022, the sync between your online store and POS works differently.
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